Legal notice
1. Return & Refund Policy
NEEDs – Returns & Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.
EU Right of Withdrawal If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at [your email] before the 14-day period expires.
Return Conditions Items must be returned unused, in their original packaging, and in the same condition as received. You are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds Once we receive and inspect your return, we will notify you and process your refund within 14 days to your original payment method.
Faulty or Damaged Items If your item arrives damaged or defective, contact us within 48 hours with photos and we will arrange a replacement or full refund at no cost to you.
Contact: contact.needs@coretelk.com
2. Privacy Policy (GDPR)
NEEDs – Privacy Policy
This policy explains how NEEDs (coretelk.com) collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR).
Data We Collect: Name, email, shipping address, payment information, and browsing behaviour on our site.
How We Use It: To process and fulfil your orders, communicate with you, and improve our store experience.
Third Parties: We share necessary data with our fulfilment partners (including DSers and TVCMALL) solely to fulfil your order. We do not sell your data.
Your Rights (EU customers): You have the right to access, correct, or delete your personal data at any time. Contact us at [your email] to make a request.
Cookies: We use cookies to improve your experience. You can manage cookie preferences via the banner on our site.
Data Retention: We retain your data only as long as necessary to fulfil orders and comply with legal obligations.
Contact: contact.needs@coretelk.com
3. Terms of Service
NEEDs – Terms of Service
By using coretelk.com, you agree to these terms.
Products: We reserve the right to modify or discontinue products without notice. Product images are for illustration purposes.
Pricing: All prices are shown in your local currency. We reserve the right to correct pricing errors.
Orders: Placing an order constitutes an offer to purchase. We reserve the right to cancel orders at our discretion, with a full refund issued.
Shipping: Delivery times are estimates and may vary. We are not liable for delays caused by customs or third-party carriers.
Liability: Our liability is limited to the value of the goods purchased. We are not liable for indirect or consequential losses.
Governing Law: These terms are governed by the laws of England and Wales.
Contact: contact.needs@coretelk.com
4. Shipping Policy
NEEDs – Shipping Policy
Processing Time: Orders are typically processed within 1–3 business days.
Delivery Times:
- United Kingdom: 5–10 business days
- European Union: 7–15 business days
- International: 10–20 business days
Tracking: You will receive a tracking number by email once your order has shipped.
Customs & Duties (EU): For EU orders, any applicable import duties or VAT are included at checkout where applicable. You will not be charged additional fees on delivery.
Lost or Delayed Parcels: If your order hasn't arrived within the estimated timeframe, contact us and we'll investigate with the carrier.
Contact: contact.needs@coretelk.com
5. Legal Notice (Impressum)
NEEDs – Legal Notice
This website is operated by:
NEEDs Website: coretelk.com, Email: contact.needs@coretelk.com, 34 Dunnottar Street, Glasgow city. G33 3SZ
For any queries, contact us at contact.needs@coretelk.com